Praveen Kumar Girotra
Proprietor of KandleSticks
SEBI Registered Research Analyst Registration No.: INH000018957
BSE Membership No.: 6422
Registered Address:
Innov8 Mantri Commercio, Tower A, 5th floor, Survey no 51, 3.51 4.51 2 39 5, Devarabisanahalli Village, Banglore, Karnataka, 560103
Contact No.: 9380577715
Email ID: support@kandlesticks.com
Grievance Redressal Process
We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model.
Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.
The Grievance Redressal policy follows the following principles:
- Investors will be treated fairly at all times
- Complaints raised by Investors will be dealt with courtesy and in a timely manner
- Queries and Complaints will be treated efficiently and fairly
Grievance Redressal Mechanism
Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 9380577715
- A letter may also be written with their query/complaint and posted at the registered address.
- Clients can write to the Research Analyst at support@kandlesticks.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research Analyst.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/
Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-Id | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Praveen Girotra | Innov8 Mantri Commercio, Tower A 5th Floor, Survey no: 51/3, 51/4, 51/2 & 39/5, Devarabisanahalli Village, Bangalore 560103 | 9380577715 | support@kandlesticks.com | 9:00 to 15 Hrs (Mon –Fri) |
| Head of Customer Care | Praveen Girotra | Innov8 Mantri Commercio, Tower A 5th Floor, Survey no: 51/3, 51/4, 51/2 & 39/5, Devarabisanahalli Village, Bangalore 560103 | 9380577715 | support@kandlesticks.com | 9:00 to 15 Hrs (Mon –Fri) |
| Compliance Officer | Praveen Girotra | Innov8 Mantri Commercio, Tower A 5th Floor, Survey no: 51/3, 51/4, 51/2 & 39/5, Devarabisanahalli Village, Bangalore 560103 | 9380577715 | support@kandlesticks.com | 9:00 to 15 Hrs (Mon –Fri) |
| CEO | Praveen Girotra | Innov8 Mantri Commercio, Tower A 5th Floor, Survey no: 51/3, 51/4, 51/2 & 39/5, Devarabisanahalli Village, Bangalore 560103 | 9380577715 | support@kandlesticks.com | 9:00 to 15 Hrs (Mon –Fri) |
| Principal Officer | Praveen Girotra | Innov8 Mantri Commercio, Tower A 5th Floor, Survey no: 51/3, 51/4, 51/2 & 39/5, Devarabisanahalli Village, Bangalore 560103 | 9380577715 | support@kandlesticks.com | 9:00 to 15 Hrs (Mon –Fri) |
"Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, membership of BSE and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors"